PepUp launches propane safety resource ahead of National Preparedness Month

PepUp is urging households that use propane to review emergency steps, check detectors and talk through safety plans before National Preparedness Month. The company also launched a propane safety page and will host an open house in Federalsburg, Maryland, on Sept. 17.

Why it matters: - PepUp is pushing propane safety education for households before National Preparedness Month. - The campaign is aimed at reducing preventable propane-related incidents and helping families respond faster in an emergency. - PepUp is also trying to make propane safety guidance easier to find for Delmarva residents.

What happened: - PepUp safety officials urged propane customers to take three steps: know what propane smells like and keep working gas and carbon monoxide detectors in the home; evacuate and call PepUp and 9-1-1 if propane is smelled or a detector alarms; and make sure every family member knows what to do in a propane or carbon monoxide emergency. - PepUp, working with the Propane Education and Research Council, created a propane safety resource page at pepupinc.com/propane-safety. - The page explains emergency procedures, safe propane use and PERC consumer education resources. - PepUp will host its annual open house at the company’s Federalsburg headquarters on Thursday, Sept. 17, from 10 a.m. to 3 p.m. - The event is at 3941 Federalsburg Hwy., Federalsburg, Maryland 21632, and is open to all local residents.

The details: - PepUp Vice President of Safety and Compliance Jeff Dean said customers should know the smell of gas, know how to shut off the tank and keep PepUp’s number close. - Dean said customers can call PepUp anytime they have a question about a propane system. - PepUp technicians give every new customer a PERC safety brochure and explain how the propane system works when service starts. - Dean encouraged Delmarva residents to talk with family members about how the propane delivery system works, how to use propane appliances safely and how to respond to a leak. - PepUp’s main phone number is 800-638-7802, and the line is answered 24 hours a day. - Dean asked customers to keep that number in a visible place and save it in phone contacts for quick access. - The open house will include complimentary food, discounted grill tank exchanges, a chance to win 100 gallons of propane and blood donation sign-ups. - PepUp says the event also reflects its commitment to giving back to the Delmarva community.

Between the lines: - PepUp is pairing a safety message with a local community event, which can help turn abstract preparedness advice into repeated customer contact. - The focus on family education suggests the company sees propane safety as a household issue, not just a technician issue. - The safety page and open house also give PepUp another way to reach current and prospective customers outside of routine service calls.

What's next: - PepUp will use the Sept. 17 open house to connect with residents, share safety information and highlight preparedness steps. - Households that use propane are expected to review emergency procedures and keep PepUp’s 24-hour phone number accessible. - PepUp is likely to continue directing customers to its propane safety resources and PERC materials as part of the campaign.